Junior Support Engineer

Job Responsibilities


  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues

  • Identify data problems and provide details to the development team

  • Reply tickets on Zendesk, Community forum, slack and Telegram related to our blockchain data products

  • Ensure proper recording and closure of all issues.

Job Requirements


  • Bachelor's in Computer science

  • Understanding of SQL and Blockchain

  • Understanding of Javascript or Python

  • GraphQL is preferred

  • At least 1 year of experience Experience working with Zendesk and other support tools

  • Excellent written and verbal communication english

Interview Process


  • A promise to finish the interview processes within 1-2 weeks

  • Being a startup we take decisions & move fairly fas, while giving candidates great experience with the interview process. We have a flat hierarchy in the organization where we empower individuals and provide an opportunity to deliver results as per his/her working style.

  • We have a Tech round of interview first followed by 2 rounds of interview with the tech team and the CTO.

sql python

Status : No Longer Accepting Applications
Job Type

Full time payroll

Location

Remote

Category

Smart contract programmer


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Bitquery

New York

Website
https://bitquery.io/



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